A heartfelt thank you for your unwavering support during the transition of Citi's consumer business in India to Axis Bank, which is now complete. We have securely integrated your data into Axis Bank systems for a seamless migration and designed products that bring you the best of both the worlds, while minimizing changes to your banking experience.
With completion of the migration, amongst other things, you will now have the access to:
• 5300+ Axis Bank branches and 16000+ Axis Bank ATMs for all your banking needs.
• Award-winning digital capabilities via our Internet Banking and Mobile Banking App, open .
• Best-in-class Axis Bank products across banking and cards.
I hope in the last few months, we have been able to demonstrate our values of customer centricity, inclusivity, and empathy to you in a meaningful manner. As we move forward, be rest assured that we will keep you and your needs at the heart of everything we do.
Once again, thank you for being a part of our 40 million-strong family.
Warm regards, Amitabh Chaudhry
Important Update -->We are ensuring a smooth transition journey for you with minimal changes to the way you bank or use your card.
Your account & card details
will remain the same.
No change in features &
benefits of your product(s)
Value and benefits of your
reward points / miles remains unchanged
No change in the way
you make payments
Access extensive network and enhanced
suite of products & services
Experience the best of Axis at your fingertips
As you are aware, Citi India has transferred ownership of its consumer banking business to Axis Bank, effective 1 March 2023. As part of this transition, all Citi banking relationships will be migrated to Axis Bank platforms. The migration of your Citi-branded card will be completed by 15th July 2024. We will keep you informed of any changes to this timeline.
Upon completion of the migration, i.e., 15th July 2024 onwards, you will be able to enjoy the benefits of Axis Bank cards on your existing Citi-branded card (s). Your new Axis Bank cards will be dispatched to you within a few months after the migration and we will share more details with you in due course.
Please refer to the details below on what changes and what remains the same on your card(s) post migration date:
| Card features and services | Pre migration day | Post migration day | ||
|---|---|---|---|---|
| Card details | Card PIN | Remains the same | ||
| Card number, expiry date and CVV | Remains the same | |||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same 2 | |||
| Credit Limit | Remains the same 2 | |||
| Fees and statements | Outstanding balances and ongoing EMIs | Remains the same | ||
| Billing cycle – Statement generation date and payment due date | Remains the same | |||
| Annual fees and spend based fee waivers | Remains the same | |||
| Statement preferences (Digital / physical) | Remains the same | |||
| Payment channels | Citi channels | Axis Bank channels | ||
| Digital services – Mobile or Internet Banking | Citi Mobile / Internet Banking | Mobile Banking app open / Internet Banking | ||
| Customer Service support | CitiPhone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | ||
| Recurring payments / standing instructions | No impact | |||
| Auto debit / eNACH mandates for repayment of credit card bills | No impact 3 | |||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | |||
| Existing Biller registrations on Citibank Online Bill Pay and Citi Mobile‘ App | No impact | |||
| Transaction alerts (OTP, transaction, statement alerts) | Citi branded | Axis Bank branded | ||
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | ||
• Note: Please note that your Citi-branded Card(s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
• Credit Limit: Post migration, you will enjoy a single aggregate credit limit across all your Citi-branded Credit Card(s) and Axis Bank Credit Cards you hold currently. This limit will be the sum of the limits of Citi-branded Card limits and the Axis Bank aggregate limit you enjoy currently. In case you hold a Fixed Deposit backed credit card with Axis Bank, limit for the same will be available only on the Fixed Deposit-backed card and will not be a part of the aggregate limit available to the unsecured cards.
• e- NACH Mandates: For existing e-NACH mandates for your card repayment, presentation will be done to your bank 3 days prior to the payment due date (PDD), to ensure timely credit to your credit card account.
Please find below the key milestones in your migration journey:
| Key milestone date | Important information to note |
|---|---|
| Before migration day 1 | • Continue to use your Citi-branded card (s) seamlessly, along with access to Citibank Online Account and Citibank Mobile‘ App • Expect limited services interruption on your card services a few days before migration You will be informed of the details in advance. |
| On migration day 1 | • Migration of your Citi relationship to Axis Bank Expect limited services interruption, including your access to Citibank Online Account, Citibank Mobile‘ App, and cash advance withdrawals. • Avail benefits of the new Axis Bank card (s) on your existing Citi-branded card (s) |
| Post migration day 1 | • Migration completed for transfer of your Citi relationship to Axis Bank Download and register on Axis Bank Mobile Banking App, open to start viewing all your Citi relationship. If you are an existing customer of Axis Bank, login to view your migrated account(s). Continue using your existing Citi Card seamlessly and enjoy the benefits of your new Axis Bank card. • Reward point redemption available, including those rewards previously earned, through Axis Bank EDGE REWARDS portal. |
| H2 2024 | • Your Citi branded Card(s) will be replaced by a new Axis branded Card(s). We will keep you updated in this regard. |
Note: Please note that your Citi-branded Card(s) will be migrated by July 15, 2024, and we will keep you updated in
Please refer the table below to find out the name of your new credit card effective migration day:
| Existing product name | New product name | Detailed Terms and Conditions |
|---|---|---|
| Citi Rewards Credit Card | Axis Bank REWARDS Credit Card | Click Here |
| IndianOil Citi Credit Card | IndianOil Axis Bank Premium Credit Card | Click Here |
| Citi PremierMiles Credit Card | Axis Bank Horizon Credit Card | Click Here |
| Citi Cash Back Credit Card | Axis Bank Cashback Credit Card | Click Here |
| First Citizen Citi Credit Card | Axis Bank Shoppers Stop Credit Card | Click Here |
| Citi Prestige Credit Card | Axis Bank Olympus Credit Card | Click Here |
| Citi Business Credit Card | Axis Bank REWARDS Credit Card | Click Here |
| CitiBusiness IOC Credit Card | IndianOil Axis Bank Premium Credit Card | Click Here |
| IKEA Family Credit Card by Citi | IKEA Family Credit Card by Axis Bank | Click Here |
Until the migration takes place, you may continue to use Citibank Online Account and Citi Mobile‘ App for accessing your card(s). Post-migration, if you are an existing Axis Bank customer, you may continue to use your existing Axis Bank credentials to log in to Axis Bank Mobile App or Internet Banking to access your card(s). If you are not an existing Axis Bank customer, please register for Axis Bank Internet Banking/ Mobile App using existing Citi-branded Card credentials. You can download the Axis Bank Mobile App at here while the Internet Banking can be accessed at here.
If you are an existing Axis Bank customer, you have already been assigned a unique Axis Bank Customer ID. Post the migration, your entire Citi relationship will be mapped to your existing Axis Bank Customer ID.
In case you do not have an existing relationship with Axis Bank, your new Axis Bank Customer ID will be communicated via SMS and e-mail using your registered contact details, a few weeks before migration. More details will be shared with you separately.
Before migration: Please reach out to Citibank customer service channels at 1860 210 2484 for any assistance. For more information, click here.
After migration: Please reach out to Axis Bank customer service channels for any assistance you may need. Our teams are equipped to help you with any questions you may have, including those related to your Citi relationships and the migration process.
For more information on Axis Bank’s customer service channels, please refer to the following link: click here
Post migration date, should you wish to block your credit card, please use the Axis Bank service channels as detailed below:
On migration day, rest assured, all your ongoing disputes will be migrated to Axis Bank platform.
Post migration, you can use the Axis Bank service channels to raise any new dispute or report a fraudulent transaction:
Rest assured, all your ongoing service request / disputes will be migrated to Axis Bank platforms on migration day.
Post migration, all your existing service requests / complaints / disputed transactions will be managed by Axis Bank. You may contact Axis Bank phone banking (1860 419 5555 & 1860 500 5555) with the complaint ID for resolution.
All your unredeemed reward points, as of migration day, will be migrated and converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own, while ensuring that the monetary value remains the same. The points accumulated till the migration date will remain never expiring. However, points earned post migration will expire after three years. E.g.: Points earned on 10 th August 2024 will expire on 10 th August 2027
Points earned post migration will also expire in case you have made no transaction, no reward redemption and have not logged in to your EDGE REWARDS portal in a period of 365 days.
To understand the value of your accumulated reward points post migration, refer to the rewards calculator here.
Please note, your reward balances across all banking products will be consolidated and can be viewed on Axis Bank Mobile App or EDGE REWARDS portal.
Please refer to the table below for conversion details:
| S. No. | Citi Product Name | Axis Bank Product Name | Reward Conversion Details |
|---|---|---|---|
| 1 | Citi Rewards Credit Card | Axis Bank Rewards Credit Car | 1 Reward Point = 1.75 EDGE REWARDS |
| 2 | IndianOil Citi Credit Card | IndianOil Axis Bank Premium Credit Card | 1 Turbo Point = 1 EDGE Mile |
| 3 | Citi PremierMiles Credit Card | Axis Bank Horizon Credit Card | 1 Mile = 0.45 EDGE Miles |
| 4 | Citi Prestige Credit Card | Axis Bank Olympus Credit Card | 1 Reward Point = 1 EDGE Mile |
| 5 | Citi Business Credit Card | Axis Bank Rewards Credit Card | 1 Reward Point = 2.5 EDGE REWARDS |
| 6 | CitiBusiness IOC Credit Card | IndianOil Axis Bank Premium Credit Card | 1 Turbo Point = 1 EDGE Mile |
| 7 | IKEA Family Credit Card by Citi | IKEA Family Credit Card by Axis Bank | 1 Reward Point = 1 EDGE REWARD |
Note: Even though there may be changes in number of reward points on your card(s) post migration, the monetary value of your reward points will continue to remain the same.
Rest assured, you can continue to redeem your reward points through existing redemption options. After migration, you can redeem your Axis EDGE REWARD Points / EDGE Miles through multiple redemption options across various channels, depending on your card type.
CREDIT CARD:
• EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link.
• Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link.
• SMS based redemption
• In-store (POS) based redemption at partner stores/ merchants
FFor details on rewards redemption T&s;Cs, please click here:
For details on partner miles conversion or Miles Transfer program, please visit:
After migration, all your migrated Citi points will be treated as if earned in Axis on the migration day. Points earned directly in Axis will retain their original earn dates.
• If you are only a Citibank customer, with no existing Axis Bank relationship until migration day, then your Citi points will be redeemed first, followed by Axis points which are earned after migration.
• If you are an existing Axis Bank as well as Citibank customer, then points earned in Axis before migration day will be redeemed first, followed by Citi points. Any reward points earned after migration day across all your cards will be redeemed as per their respective earn dates.
Yes, for transactions completed after migration, you will be able to view corresponding rewards points earned against each transaction, on the Axis Bank Mobile app and Axis Bank EDGE REWARDS website.
Additionally, all unredeemed Citi reward points earned as of migration day, will be converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own and will be available at a cumulative level on Axis Bank mobile app and EDGE REWARDS website.
Please follow the below steps to view your reward points post migration to Axis Bank:
• Log in to Axis Bank Internet Banking or Mobile App
• Click on ‘Reward Points’
• Click on ‘Transaction History’
• Visit ‘Earns’ or ‘Redemption’ section to see the points earned and redeemed per transaction
No, there will be no impact on your refund / reversal due to migration. They will be processed as and when they are received from the merchant. These can be viewed on your Citibank Online Account or Citi Mobile ® App before migration and on Axis Bank Mobile App or Internet Banking platform after migration.
Post migration, please make payments towards your credit card outstanding via various payment methods as detailed below:
Note: Please ensure that payments are made against your replacement credit card number
Pay from Axis Bank Savings Account
• Axis Bank Internet Banking
• Axis Bank Mobile Banking App, open
• Cash/ Cheque Payment *
Note: For repayments done through cheque, credit will be processed to your card account when funds are 18ealized at Axis Bank’s end.
Pay from other bank savings account
Pay via UPI (from any UPI enabled application like Google Pay, PhonePe etc.).
NEFT facility using the below details:
| Beneficiary Name | Name as on Credit card |
|---|---|
| Beneficiary Bank Name | Axis Bank |
| Beneficiary Branch Name | Mumbai |
| Beneficiary Account Number | Your 16-digit Credit card number |
| IFSC Code | UTIB0000400 |
Pay Online: Click Here
For further details, please refer the following link.
Post migration, you will be able to view your credit card statements for the past 18 months using Axis Bank Mobile App or Internet Banking.
Yes, your existing auto-debit facility will remain active on your replacement card, post migration day.
Yes, any standing instructions/ recurring payments that you currently have in place with merchant/ product/ service providers such as for OTT subscriptions (such as Netflix etc.), Mutual Funds and SIPs, insurance payments, utility bill payments, etc. will continue to work after migration as usual.
After migration, please sign-up here to view and manage standing instructions set up on your card
Please find the detailed steps below:
• Visit Axis Bank SI Hub portal at: here
• Click on Sign-up
• Enter profile details (name, email address) and set up your account password
• Verify your details using the verification code and submit
• Upon successful verification, ‘Add Your Card’ screen appears
• Enter your card details and proceed for ACS authentication
• After successful authentication, ‘Login’ to manage your standing instructions through the profile details & password set earlier.
Yes, any biller that you have registered on BillPay, will continue to remain active post the migration.
You can view your existing BillPay registrations through the Axis Bank mobile app, post migration by following the below steps:
Login to Mobile Banking App
Select Pay Bills under the Payment section.
View all your existing Bill Pay registrations.
In case you face any challenges, please reach out to the Phone Banking team.
You can access the detailed list of charges in the Axis Bank MITC (Most Important Terms and Conditions) through the following link:
• Interest for the statement generated after migration will be as per Axis Bank rates (please refer MITC for details). However, in case there is an interest amount pertaining to a billing cycle prior to migration, same will be calculated using the applicable Citi interest rates and billed to you post migration if applicable.
• There have been changes to the forex markup levied on transaction reversals, late payment charges, cash advance fees, fuel surcharge waiver, and payment bounce fees. Please refer to the MITC document for more details.
No, there will be no change in the annual fees on your Citi-branded card post-migration. In case there are no annual fees applicable on your card, it will continue as-is even after the migration. In case there are any changes, we will inform you in advance.
After migration, please select Axis Bank Credit Card when opting for the merchant EMI option at merchant apps or outlets.
Any EMIs (Equated Monthly Instalments) plans taken before migration will be maintained at the current interest rate. Any new EMIs taken after migration will be bound by Axis Bank’s terms and conditions. Please refer to Axis Bank terms & conditions for more information through the following link:
Post migration, your EMIs will be billed on the last EMI date plus 1 month, in your monthly credit card statement.
Additionally, there will be no change in the loan tenure / EMI schedule. However, after the migration, the representation of the total loan tenure for your credit card instalment plan will increase by 1 month. The initial interest, which was previously represented in Month 0, will now be represented in Month 1. Consequently, the instalment numbers on your monthly credit card statements will be adjusted accordingly.
For example, if your credit card statement initially mentioned 3/48 EMIs pre-migration, the new statement will mention 5/49 post migration. This means that if you initially had a 48- month loan plan, your monthly statements will show the initial interest in Month 1, the first EMI in Month 2, and the 48th EMI in Month 49.
Please note, while the numbers and representation change, there is no change in the EMI amount, rate of interest, total amount due etc.
Post migration, you will enjoy a single aggregate credit limit across all your Citi-branded and Axis Bank Credit Cards you hold currently. This limit will be the sum of the limits on your open Citi-branded Credit cards and the Axis Bank aggregate credit limit you enjoy currently. This aggregate limit will also be available for use, on each of the cards you hold post migration.
In case you hold a Fixed Deposit backed Credit Card with Axis Bank, limit for the same will be available only on the Fixed Deposit-backed card and will not be a part of the aggregate limit available to the unsecured cards.
For example, before migration, if you hold 2 Citi-branded Credit Cards and 1/multiple Axis Bank Credit Cards with the following credit limits, your aggregate credit limit after migration will be as follows:
| S. No. | Product Type | Credit limit | |
|---|---|---|---|
| Before migration | After migration | ||
| 1 | Citi-branded Credit Card #1 | INR 1 Lakhs | INR 6 Lakhs |
| 2 | Citi-branded Credit Card #2 | INR 2 Lakhs | INR 6 Lakhs |
| Total credit limit for the customer | Citi: INR 3 Lakhs Axis: INR 3 Lakhs | INR 6 Lakhs | |
Please note: Aggregate credit limit after migration at Axis Bank =
= Sum of Citi’s card-wise credit limits + Credit limit at Axis Bank
= INR 1 Lakhs + INR 2 Lakhs + INR 3 Lakhs
In case you do not hold an Axis Bank Credit Card on migration day, your aggregate credit limit will be the sum of all open Citi credit card limits. This aggregate limit will also be available for use, on each of the Citi-branded cards you hold post migration.
For example, before migration, if you hold 2 Citi-branded Credit Cards with the following credit limits, your aggregate credit limit after migration will be as follows:
| S. No. | Product Type | Credit limit | |
|---|---|---|---|
| Before migration | After migration | ||
| 1 | Citi-branded Credit Card #1 | INR 1 Lakhs | INR 3 Lakhs |
| 2 | Citi-branded Credit Card #2 | INR 2 Lakhs | INR 3 Lakhs |
| Total credit limit for the customer | INR 3 Lakhs | INR 3 Lakhs | |
Please note: Credit limit after migration at Axis =
= Sum of Citi’s product-wise credit limits
= INR 1 Lakhs + INR 2 Lakhs
Yes, all your transaction limits and daily limits set up on your credit card will remain the same post migration. However, should you wish to reset or view your limits, please follow the process outlined below:
i. Axis Bank Mobile App:
• Login to Axis Bank Mobile App
• Choose Credit Card Manage Usage
• Select Credit Card
ii. Internet Banking:
• Login to internet banking
• Select the card under Credit Card section
• Choose manage usage
iii. Phone Banking: Call 1860 419 5555/ 1860 500 5555 and follow instructions
Up to 7 days before the migration day:
Please use Citibank Online Account to update your address for card delivery/ communication:
• Log in to your Citibank Online Account and click on ‘Credit Card’ tab for credit cards.
• Click on ‘Contact Details’ and then on ‘View/ Edit’ under Contact Details.
• Choose the relationship for which you wish to View/ Edit contact details.
• Enter the OTP sent to your registered number to View/ Edit contact details Proceed.
• Choose the ‘Edit’ tab to make necessary changes in your Email/ Mobile number/ Mailing address.
• Update the relevant details and click on ‘Save’ to apply the changes.
You can do so by clicking on this link.
Less than 7 days to migration:
You will not be able to update your address for card delivery/ communication.
After migration day
Please use any of the following Axis Bank service channels to update your address for card delivery/ communication:
i. Axis Bank Mobile App:
• Access the menu after login.
• Navigate to Services & Support.
• Go to My Profile.
• Choose Update Address/Mobile number/Email ID.
ii. Internet Banking:
• Go to the Home page after login.
• Navigate to Services.
• Select My Profile.
• Choose Update Your Address/Mobile number/Email ID.
iii. Branch:
• Visit the nearest Axis Bank Branch. You can use the following link to find the nearest Axis Bank branch: click here
• Bring along proof of address (original & photocopy) to place a request for an address change.
Note: If you are an existing customer of both Citi and Axis, we request you to update your address details on both platforms for all your banking relationships before migration itself.
No, none of your cards will be closed upon migration day. You can continue to use all your Axis and Citi-branded Cards seamlessly post migration and avail their benefits and features. In case there are any changes to your existing bank relationships, we will inform you of any changes in advance.
Yes, all add-on cards linked to your Citi branded Credit Card(s) would also be migrated to Axis Bank.
